Privacy Policy – BetQQ Game Pakistan Data Protection Policy

1Who We Are

betqq game operates the online betting and casino platform at betqqgame.app (the "Platform"). For the purposes of this Privacy Policy, betqq game is the data controller — meaning we determine how and why personal data collected through the Platform is processed.

This Privacy Policy applies to all personal data collected from individuals who visit, register on or use the betqq game platform in any capacity, including as registered members, prospective members and general visitors. It covers data collected through the website, any mobile-optimised version of the site, and through customer support channels including live chat and email.

2Personal Data We Collect

The following table describes the categories of personal data betqq game may collect and the context in which each category arises.

betqq game does not collect sensitive categories of personal data — such as biometric data, health data or political opinions — and does not request or process such information from members.

3How We Collect Your Data

Directly From You

The majority of personal data betqq game holds about you is provided directly by you at the point of registration, KYC verification, payment processing, or when you contact support. This includes your name, contact details, CNIC number and payment account information. You control what you provide, and betqq game collects only what is necessary for the stated purpose.

Automatically Through Technology

When you visit and use the betqq game platform, certain technical and usage data is collected automatically through standard web technologies including cookies, pixel tags and server logs. This includes your IP address, device information, browser type, pages visited and session duration. This automatic collection is described further in Section 9 of this policy.

From Third-Party Partners

betqq game may receive limited data about you from third-party partners in the following circumstances: payment processors confirming transaction status; game providers confirming session completion; and fraud prevention services flagging suspicious activity patterns. In each case, the data received is the minimum necessary for the specific operational purpose.

4How We Use Your Personal Data

betqq game uses your personal data for the following purposes. For each purpose, we have stated the data category used and the legal basis for processing (detailed in Section 5).

• Account creation and management: Identity and contact data — necessary to establish and operate your betqq game account.
• Identity verification (KYC): Identity data including CNIC — required to comply with financial regulations and prevent underage gambling.
• Payment processing: Financial data — necessary to process deposits, withdrawals and refunds accurately and securely.
• Delivering betting and casino services: Transaction data — required to record bets, settle outcomes, calculate winnings and maintain accurate account balances.
• Customer support: Identity, contact and communications data — necessary to respond to your queries, resolve disputes and handle complaints.
• Fraud prevention and security: Technical and transaction data — used to detect and prevent fraudulent activity, account takeovers and abuse of bonuses or payment systems.
• Responsible gaming monitoring: Usage and transaction data — used to identify potentially problematic gambling patterns and apply limits where appropriate.
• Platform improvement: Technical and usage data in anonymised or aggregated form — used to understand how members use the platform and improve features, performance and user experience.
• Marketing communications: Contact and preferences data — used only where you have opted in to receive promotional messages from betqq game. See Section 11 for full details.
• Legal and regulatory compliance: Identity, financial and transaction data — retained and disclosed as required by applicable law, court orders or regulatory authorities.

5Legal Basis for Processing

betqq game processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

Contract Performance

Most core processing — account management, payment processing, service delivery and customer support — is necessary to fulfil the contract between you and betqq game when you register and use the platform. Without this processing, betqq game cannot provide the service.

Legal Obligation

Some processing is required to comply with applicable laws. Identity verification (KYC), transaction record retention for financial compliance, and reporting obligations to regulatory authorities fall under this basis. betqq game cannot waive these obligations at member request.

Legitimate Interests

betqq game processes certain data — particularly technical and usage data for fraud prevention, security monitoring and platform improvement — on the basis of its legitimate interests as a business. Where betqq game relies on this basis, the processing is proportionate to the legitimate interest and does not override your rights.

Consent

Marketing communications and optional data processing activities rely on your explicit consent. Consent is collected at registration and can be withdrawn at any time through account settings or by contacting support. Withdrawing consent for marketing does not affect processing carried out before the withdrawal or processing on other legal bases.

6Data Sharing and Third Parties

betqq game does not sell your personal data. We share your data with third parties only in the following specific circumstances and only to the extent necessary for each purpose:

Payment Processors

Your financial data is shared with Easypaisa, JazzCash, NayaPay, SadaPay and partner banks as required to process your deposit and withdrawal transactions. These partners are bound by their own privacy obligations and process your data solely for payment fulfilment purposes.

Game Providers

When you play casino games, fishing games or crash titles on betqq game, the relevant game provider (such as PG Soft or JILI) receives a session identifier and stake data necessary to run the game. Game providers do not receive your full identity profile. They receive only what is technically necessary to deliver the game session.

Fraud Prevention and Compliance Services

betqq game uses third-party services for fraud detection, IP screening and KYC document verification. These services process the minimum data necessary for each check and operate under strict contractual confidentiality obligations.

Regulatory and Law Enforcement Authorities

betqq game will disclose personal data to regulatory authorities, law enforcement agencies or courts where required to do so by applicable law, court order or legitimate regulatory demand. betqq game will inform you of any such disclosure where it is legally permitted to do so.

Business Transfers

In the event that betqq game undergoes a merger, acquisition or sale of assets, personal data may be transferred to the acquiring entity as part of the transaction. Members will be notified before any transfer of their personal data to a new controller under different privacy terms.

7Data Security

betqq game implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• Encryption: All data transmitted between your device and betqq game's servers uses TLS 1.2 or higher. Stored personal data — including financial records and identity documents — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within betqq game's systems is restricted to staff members who need it to carry out their specific role. Access is governed by role-based permissions and is logged and audited regularly.
• Two-Factor Authentication: betqq game offers 2FA for member accounts and requires it for internal administrative access to member data systems.
• Regular Security Reviews: betqq game's technical security infrastructure is reviewed and tested on a regular basis. Security patches and updates are applied promptly.
• Data Breach Procedures: betqq game maintains documented procedures for identifying, containing and responding to personal data breaches. Where a breach poses risk to member rights, affected members will be notified promptly with details of the breach and the steps being taken.

8Data Retention

betqq game retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. The following retention guidelines apply:

• Active account data: Retained for the duration of your membership and for 36 months after account closure, to support dispute resolution and re-registration requests.
• Transaction and financial records: Retained for seven years from the date of each transaction, in compliance with financial record-keeping requirements.
• KYC documents: Retained for five years from the date of verification or from the date of account closure, whichever is later.
• Support correspondence: Retained for three years from the date of the last interaction, to support complaint handling and quality improvement.
• Technical and usage logs: Retained for 12 months from collection, then deleted or anonymised for aggregate analytics purposes.
• Inactive account data: Where an account has been inactive for 24 consecutive months, betqq game will contact the registered member to confirm whether they wish to retain their account. Accounts where no response is received within 90 days of that notification may have their personal data anonymised or deleted in accordance with legal obligations.

9Cookies and Tracking Technologies

betqq game uses cookies and similar technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences and understand how it is being used. The following categories of cookies are used on betqq game:

betqq game does not use third-party advertising cookies. You will not see betqq game banner ads following you around other websites as a result of cookies placed on this platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in and using the platform. Disabling functional or analytics cookies may affect your experience but will not prevent access.

10Your Data Rights

As a betqq game member and a person whose data we process, you have the following rights. These rights are genuine and actionable — betqq game will not charge you for exercising them and will respond within 30 days of receiving a valid request.

To exercise any of these rights, contact betqq game support via live chat or email at support@betqqgame.app. We will verify your identity before processing any data rights request. Responses will be provided within 30 calendar days. Where a request is complex or numerous, we may extend this by a further 30 days with prior notice.

11Marketing Communications

betqq game will only send you promotional messages — including bonus offers, match promotions, VIP tier communications and new feature announcements — where you have given explicit consent to receive them. Consent is collected at account registration via an opt-in checkbox. This checkbox is not pre-ticked.

Channels

Where you have opted in, betqq game may contact you through: SMS to your registered mobile number; WhatsApp to your registered mobile number; email to your registered address; and in-platform notifications. You can manage each channel independently through your account settings — for example, you may opt in to in-platform notifications while opting out of SMS.

Withdrawing Consent

You can withdraw marketing consent at any time. Options include: updating your preferences in account settings; clicking the unsubscribe link in any email from betqq game; replying STOP to any SMS; or contacting support via live chat or email. Withdrawal of marketing consent takes effect within 48 hours across all channels. It does not affect your ability to use the platform or access non-promotional account communications.

Transactional Messages

betqq game will send you certain transactional messages regardless of your marketing preferences. These include: confirmation of deposits and withdrawals; security alerts for account login from new devices; KYC request notifications; and responsible gaming limit notifications. These messages are part of the service and cannot be opted out of while your account remains active.

12Children's Privacy

betqq game's services are not directed at persons under 18 years of age. betqq game does not knowingly collect personal data from anyone under 18. All registrations require confirmation of age as 18 or over, and betqq game may require age verification by CNIC for any account.

If betqq game becomes aware that personal data has been collected from a person under 18 without parental consent, the account will be closed immediately, all associated data will be deleted, and any funds deposited will be returned to the verified funding source. If you believe a minor has registered on betqq game, please contact support immediately at support@betqqgame.app.

13Changes to This Privacy Policy

betqq game may update this Privacy Policy from time to time. The date at the top of this page reflects the date of the most recent revision. When betqq game makes material changes — changes that significantly affect how we use your data or your privacy rights — we will provide advance notice via in-platform notification at the point of next login and, where appropriate, by email to the registered address.

Minor or administrative changes, such as clarifications of existing practices or updated contact information, may be made without advance notice. It is your responsibility to check this page periodically. Continued use of the betqq game platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the changes, you should contact support to request account closure and data deletion.

14Contact Us and How to Raise a Complaint

Contact for Privacy Queries

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how betqq game has handled your personal data, please contact us through:

• Live Chat: Available 24/7 through your betqq game account — mark your opening message with "Privacy Query" for fastest routing.
• Email: support@betqqgame.app — use subject line "Privacy / Data Request" for prompt handling.

Complaint Process

If you are not satisfied with how betqq game has handled a data privacy concern, you may raise a formal complaint by emailing support@betqqgame.app with the subject line "Formal Privacy Complaint". betqq game will acknowledge your complaint within five business days and provide a substantive response within 30 calendar days. If the matter is complex, betqq game will notify you of this and provide an updated timeline.

betqq game takes all data privacy complaints seriously. Our goal is to resolve every concern fairly and transparently. If after our response you remain unsatisfied, you may escalate the matter to the relevant data protection authority in your jurisdiction.